Shipping & Deliveries



Orders Within Canada

  • Orders $99+ will be shipped for FREE to all destinations within Canada.
  • Orders under $99 shipped within Canada will be charged a flat rate shipping fee of $12.50.
  • All local Victoria, BC addresses are shipped via GeaZone (see below for more info)
  • Orders outside of the Greater Victoria Area are shipped via multiple couriers. As a small business, we select the most affordable and quickest way to get your parcels to you. Depending on your address, our orders are shipped via Canada Post, ICS Courier, Canpar, UPS, Purolator, or FedEx. Tracking and courier information will be emailed out with each order once it has been fulfilled.
  • All orders with a PO Box are automatically shipped via Canada Post Expedited Mailing Service.
  • All orders are processed within 2 weekdays (Monday - Friday) and are shipped out of our HQ in Victoria, B.C. 
  • Depending on where you live in Canada, orders may arrive between 2-11 business days after they have been placed.


Local Orders Within Greater Victoria (Excluding Sooke & Sidney)

  • If you live in Victoria, BC and choose to have your order shipped, please be advised it will now ship via GeaZone, a local zero emissions courier. 
  • The order fulfilment email will indicate your order has been shipped via GeaZone and will provide an estimated day of delivery.
  • Please note, specific tracking information is not available with this small, independent and locally owned business.
  • Your order will arrive within 1-3 business days.
  • GeaZone delivers packages with all appropriate safety measures in place and will knock upon arrival. If you live in a suburban area, your package will be left for you on your doorstep if you do not answer. If you live in a high traffic area and they determine the parcel is not safe to leave on your doorstep, they will re-attempt delivery the following day.


Orders To The USA

  • Orders $99+ will be shipped for FREE to all destinations within the USA (including Alaska and Hawaii!). 
  • Orders under $99 shipped to the USA will be charged a flat rate shipping fee of $15 CAD.
  • All orders shipped to the USA are sent via Canada Post Tracked Packet or Xpresspost Service (depending on the size of the parcel) and will therefore be delivered to you in the USA via USPS.
  • All orders are processed within 2 business days and are shipped out of our location in Victoria, B.C. 
  • Depending on where you live in the USA, orders may arrive between 5-14 business days after they have been placed.
  • Duties and taxes are typically included in our rates from Canada Post, but should a parcel arrive where duties and taxes are due, the purchaser/recipient of the shipment is the importer of record into the destination country and is responsible for all Import Fees.


Orders To The British Isles - (England, Scotland & Ireland)

  • We offer a flat rate fee of $50 CAD for shipping to these countries. Please email us at to place your order with one of our sales associates directly. We are unable to offer regular 'online shopping' for this at this time. 
  • These orders will be sent via Canada Post Xpresspost unless otherwise specified in your order tracking. Delivery time is between 6-28 business days after the order has been placed. Canada Post Xpresspost includes tracking and $100 of insurance on the parcel.
  • Orders shipped to these international countries outside of Canada and the USA are subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The purchaser/recipient of the shipment is the importer of record into the destination country and is responsible for all Import Fees.


Order Currency

Please note that all orders are charged in Canadian dollars (CAD). If shopping in the USA, or British Isles, you may use the currency converter on our website for ease! However, your credit card will charge your order in Canadian funds, and use their exchange rate to convert it to your currency. Your credit card company will automatically determine the exchange rate for you at the time of purchase. You will then see the actual amount you were charged on your credit card statement. The currency converter on our website is to assist you with a guideline of what your transaction will look like on your credit card statement, but it may not be exact. This is again determined by your credit card company. 

Please also note that free shipping only applies to orders that include $99 or more of product (ie. gift cards do not contribute to the total). 


Lost or Stolen Packages

Once your package has been scanned into the courier’s mail system, it is no longer our responsibility. This includes lost or stolen packages. If a package has been marked "delivered" when viewing tracking and it has not been received by you, please contact the mail carrier to submit a ticket. If you experience any issues with this process, please reach out to us and we will do our best to help you locate your package. 


Editing/Cancelling Orders

If you’ve made an error on your online order, please let us know right away by calling 250.412.2305. If the order has not been fulfilled, we're happy to make changes; however, if our couriers have picked up your package, please note we cannot edit or cancel your order. Thanks for understanding and supporting our small business.  


In Store Pickup

As a small business, we encourage our local customers to pick up their orders at our shop at Uptown Victoria. Using the in store pick up option vs having your order shipped, allows us to reinvest more money into growing our independent beauty selection, store and team. New to this? Here's how it works:

1. Add your fave green beauty products to your cart at

2. Select “Local In Store Pick-Up” as your shipping method at check out.

3. You will then receive an order confirmation email, which lets you know that we have received your order, and that we are getting it ready.

4. Then, once your order has been picked and packed, you will receive a fulfillment email that it is ready for pick up. 

Orders placed before 4pm will most likely be fulfilled the same day unless order volume is high. If you need something fulfilled quick, please don't hesitate to call us at 250.412.2305.

Questions? Send us a note to 



Orders Within Canada

All taxes are charged in accordance with provincial and federal regulations. Please note that some provinces require PST to be self-assessed by their residents when ordering items from out of province.

International Orders

Orders to all destinations outside of Canada are not charged Canadian sales tax. 

Feel free to contact us at should you have questions about any of our policies.