Job Posting - Retail Sales Lead

Job Posting Date: September 14, 2026

Hiring for: Retail Sales Lead

Full-Time | On-Site | Victoria, BC

The Green Kiss is seeking a passionate, detail-oriented Retail Sales Lead to take ownership of our brick-and-mortar store. This hands-on leadership role combines sales, customer education, experience, merchandising, scheduling, and team development.

You will lead the storefront day-to-day, taking responsibility for sales performance, team direction, store presentation, and the customer experience. Reporting directly to the owner and working closely with our Operations Lead, you will be trusted to run the front of house with the same level of care and accountability as if it were your own.

About The Green Kiss

Established in 2011, The Green Kiss is Victoria’s locally owned, Canadian Healthy Beauty Company committed to helping people care for their skin, bodies, and families with products that are healthy, effective, and environmentally responsible.

Our brick-and-mortar store, e-commerce fulfilment, and office are located at Uptown Shopping Centre in Victoria, BC. We owe our longevity to our commitment to healthy beauty and the incredible community we have built in Victoria and across Canada.

Key Responsibilities

Sales Leadership & Customer Experience

  • Take ownership of the store’s sales performance and motivate the team to achieve shared goals
  • Spend most days on the sales floor, working directly with customers rather than managing from the sidelines
  • Set the standard for warm, knowledgeable customer service and product education
  • Lead by example in every customer interaction
  • Handle escalated customer situations with care and professionalism

Merchandising & Store Presentation

  • Own in-store merchandising and window displays
  • Refresh displays for promotions, new arrivals, and seasonal changes
  • Maintain a clean, organized, and visually on-brand store

Team Leadership & Scheduling

  • Build and manage the front-of-store schedule
  • Set clear priorities and direct the team’s day-to-day work
  • Educate, coach, and motivate the team
  • Build a positive, accountable workplace that people want to be part of

Ecommerce & Operations Support

  • Support online customer service and order organization
  • Work with the Operations Team to create a seamless customer experience across both sales channels
  • Take full responsibility for keeping the storefront running effectively each day
  • Collaborate with the owner and Operations Lead while independently leading front-of-house decisions and execution

Who You Are

You genuinely love customer service, helping others, and working on the sales floor. This role is hands-on by design, most of your time will be spent serving customers directly, not just overseeing the team.You take pride in leading a team and are comfortable being accountable for the store’s day-to-day performance. You notice what needs to be done, make thoughtful decisions, and follow through without waiting for someone else to take the lead.

You Are Known For

  • A warm, knowledgeable, and professional customer service style
  • Strong sales leadership and the ability to motivate a team
  • Care, empathy, and a genuine enjoyment of working with people
  • An eye for merchandising and visual presentation
  • Excellent organization, follow-through, and attention to detail
  • Practical problem-solving and an ownership mindset
  • A positive, collaborative, and growth-oriented attitude

You Likely Have

  • Small business or independent retail experience
  • Experience in skincare, makeup, or another values-based business
  • Merchandising experience, including window displays
  • Experience leading and scheduling a team

Most importantly, you care deeply about exceptional customer service, representing a values-based brand with integrity, and taking meaningful ownership of the business’s success.

Growth & Career Development

This role has meaningful room to grow into broader store leadership, cross-functional collaboration, and increased ownership of store systems and processes. You will work closely with the owner and Operations Lead, with opportunities for ongoing training and expanded responsibility as the business grows.

Schedule & Availability

  • Salaried, 40 hours per week
  • Regular workweek: Sunday to Thursday
  • Some evenings may be required
  • Both weekend days may be required during holidays and major sales events

Compensation & Benefits

  • $45,000–$55,000 per year, depending on relevant experience
  • Free parking
  • Staff gifting and employee discount
  • Uptown staff discounts at participating stores
  • Ongoing training and career development

Job Location

The Green Kiss
#109–3531 Uptown Boulevard
Victoria, BC V8Z 0B9